Customer Satisfaction Consultants

Jemtel understands the first rule of business: “Take care of your customers or your competitors will.” With the help of Jemtel, your company can gain better knowledge of each customer and how to serve them better. As a result, it will perpetuate new customers. The claim that it costs five to eight times as much to get new customers than tending to old ones is the key to comprehending the drive toward tracking customer satisfaction.

Measuring customer satisfaction is a relatively new concept to many companies. With increased competition, squeezed profit margins and crowded markets with sparse product differentiation, companies must realize that customer satisfaction is key in retaining existing customers and vital to attracting new ones. It has been said that what is measured will always improve, and in recent years it has become clear that Superior Customer Service is the major differentiator between firms offering similar products and services.

Too many companies rely on an outdated and unreliable internal measure of customer satisfaction. They watch sales volumes and listen to sales representatives describe the state of mind of clientele. They additionally track and count the frequency of complaints. While all these approaches can be effective, they are no substitute for a valid, well-designed customer satisfaction surveying program.

Jemtel offers experienced Customer Satisfaction Consultants that will help elevate your company to the next level. We are attentive to the importance of customer satisfaction, so we are able to help you thrive in this competitive marketplace. Contact us to find out how your company can benefit from the guidance of our consultants.

Customer Satisfaction Measurement Facts

• A 5% increase in loyalty can increase profits by 25%-85%.
• A very satisfied customer is nearly six times more likely to be loyal and to repurchase and/or recommend your product than a customer who feels they may be settling for less than what they may require.
• Only 4% of dissatisfied customers will complain.
• The average customer with a problem eventually tells 9 other people.
• Satisfied customers tell 5 other people about their special treatment.