About Jemtel
- Company History/Corporate Qualifications
- Our Philosophy
- Our Heritage
- Our Approach
- Strategic Relationships
- Our Services Include
Company History/Corporate Qualifications
Jemert Telematrix, Inc. (JemTel) was formed in 1997 and has vast experience in the complex facets of call center operations. We have solid technical expertise across a variety of platforms, including AT&T Wireless, AT&T Long Distance, Lucent, Avaya, Siebel and Rockwell.
The company was formed with the specific intention of helping organizations communicate more effectively with their customers. We enable firms to gather, analyze, manage and act on customer data at a level unparalleled in today’s marketplace. We offer practical experience and consultation coupled with integrated technological solutions, which significantly and cost effectively enhance our clients’ competitive positions.
Our staff has provided services to some of the largest companies in the United States, and we have achieved technological advances across these organizations. We combine the power of leading edge technology with an experienced business aptitude to help our clients acquire and retain their most valuable customers. An abbreviated customer list of JemTel clients is as follows:
- AT&T Consumer Services
- AT&T Business Services
- AT&T Wireless
- Verizon
- GTE
- Cingular Wireless
- International Communications Research
- University of Michigan
- CFI Group
- Kinkos
Our Philosophy is a Product of Our Experience
Listen. We listen first. Listening helps us to understand your environment and desires, as well as your strengths and areas needing improvement. We listen to identify and understand your desired objectives.
Define. We work with you to define the appropriate solutions. They can range from formatting data to better enable you to understand your customers, to helping you identify affinity-marketing opportunities. Together, we define action plans with measurable results.
Implement. We take our mutually defined solutions, and make them a reality. We draw on our diverse experience and resources to ensure success. We conduct tests to maintain system integrity and provide documentation for your continuous training and reference needs.
Measure. We measure the results against the defined solution. We also evaluate the solution’s impact on your business. Together, we create critical measures such as CSR Call Efficiency and Increased Customer Retention and measures that help you acquire and maintain a genuine advantage. Your success is ultimately our success.
Our Heritage
Jemert Telematrix, Inc. enables firms to gather, analyze, manage and act on customer data at a level unparalleled in today’s marketplace. We offer practical experience and consultation coupled with integrated technological solutions which significantly and cost effectively enhance your competitive position. We deliver these solutions across a diverse clientele base in the private and public sectors.
Our staff has provided marketing and consultation services to some of the largest companies in the United States, and we have achieved technological advancements across these same organizations. Together, we combine the power of leading edge technology with an experienced business aptitude to enable you to act quickly and confidently in acquiring and retaining your most valuable customers.
Our Approach
Jemert Telematrix, Inc. believes in developing solutions that are proven, tested and validated against the initial requirements of the client. To meet this objective, JemTel has developed principles and project deliverables that are produced and reviewed during the course of any project. These deliverables will be used by Jemtel to maintain communication with its clients throughout the course of the client’s projects. Additionally, the deliverables will be used by JemTel as part of our overall strategy on Quality Assurance. These deliverables will be made available to the client for review at specific milestones throughout the project. Each milestone will be identified within the project plan for that development project.
Strategic Relationships
JemTel develops applications that are proven, tested and validated against the initial requirements of the client. To meet this objective, JemTel utilizes a proven methodology, project management expertise and robust software tools, fully supported by skilled technical resources and extensive experience.
JemTel is committed to providing its clilents with a high quality, cost-effective solution for its projects. Our experience before and since the founding of JemTel has enabled us to develop solid strategic relationships with a variety of firms with a diverse set of skills. We staff our engagements with qualified, experienced professionals trained in our proven methodologies and project practices. We will work in partnership with our clients to develop solutions, analyzing the risks and rewards of our different models. This partnership ensures that the clients’ projects will lead to successful solutions.
Our Services Include
Call Centers
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Technology
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Customer Satisfaction
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